PrestaShop Tech Support
We at Zedrox are committed to delivering all rounded PrestaShop services. As a reliable PrestaShop Tech Support expert, we extend specialized services to keep your store speed-optimized, charming and operating at the best potential. Zedrox is the only PrestaShop accredited agency in India, rendering dedicated support and maintenance services. We have a team of experts who are skilled and certified to deliver the most appropriate tech support for your PrestaShop powered online shopping cart.
You can connect with us using your maintenance and support account to access the support and maintenance services we offer. Our list of services include:
- Technical Support
- Bug fixing
- Upgrade services
- Feature augmentation
- Module development
- Speed optimization
- Design enhancements
- Support for multiple browsers
- Support for mobile compatibility
- Graphics (banners, call to action etc.) development
- Digital Marketing & SEO solutions
- Web hosting optimized for PrestaShop
Our support and maintenance process is governed by a methodological approach. Every support and maintenance request is handled separately and the most befitting resources are aligned to the project to ensure the best possible solution.
Our support and maintenance team is powered by PrestaShop certified experts who have years of experience in delivering the perfect solution and solving the issues in a timely manner. Our flexible solutions are designed to keep your PrestaShop store look great and perform perfectly.
Our Support and Maintenance policy- An Overview
All the support related requests are to be made via sending an email to firstname.lastname@example.org. Please be advised no request for support will be entertained via telephonic conversation. Requests received via email help us to correctly capture the details of our clients and forwards it to the right department.
Any support request should include clear information regarding the issue along with any other information such as any error code that may help us to better understand and resolve the issue.
Avoid listing multiple issues in a single email. For an apt solution make sure you send separate emails for multiple issues.
We treat all the support requests with the utmost urgency. However, the time taken to resolve an issue may vary in case the support and maintenance team is dealing with a lot of requests. However, be assured we will resolve the issues and requests at the earliest.
The standard support is provided during the normal office hours i.e 9:00 am to 6:00 pm. However, if you have some urgent request that requires the task to be attended outside of the normal working hours. You can get it done by paying some additional charges. The details of the charges can be received by calling on our helpline number.
Please be advised, out of normal work hours request are an exception and we cannot commit attending to all the out of hours requests on an urgent basis. Such requests will be fulfilled as per the availability of the resources.
All the support and maintenance related tasks are logged in our systems. If a need arises, you can always ask for the details of the tasks performed in response to your requirement.